Homestead Carts Return Policy
Return
Policy
We are
proud of our product and want you to be perfectly satisfied
with your purchase. All of our products are guaranteed. We will gladly
provide a refund of the purchase price less the shipping
costs, of your item(s) if arrangements are made within 10 days of
delivery.
If you
return your items, please provide original sales order
number for a merchandise credit or credit card refund.
Shipping charges are not refundable, and COD packages are
not accepted. Any discounts given will be subtracted from
returned merchandise refunds. Damaged or missing items
noticed upon delivery should be reported promptly and will
be replaced at our expense. Returned products must be in
original condition. This includes original packaging
material, manuals, and all other accessories provided by the
manufacturer. A possible 15% restocking fee may be charged
if the return is not in as new condition.
To return a
product, you will need to obtain a RMA (return merchandise
authorization) number.
Just use
the online help desk to request an RMA. Our customer service
representative will give you an RMA number to be placed on
your package(s). Returns without an RMA number will not be
accepted.
Returns
process is easy. Once you receive your RMA you can return
the merchandise through the mail for a refund or
replacement. To make a return by mail, just complete the
Return Form attached to the invoice that you received with
your merchandise. Simply indicate the reason for return and
the action to be taken, such as replacement or refund. Place
the Return Form in the box with your merchandise. Be sure to
a copy of the invoice and keep one for your records.
To cancel
your order, use our online help desk. Include your order
number, name, billing address, and items ordered. We'll
acknowledge your ticket upon receipt and let you know as
soon as possible if we were successful in canceling an order
that has not yet entered our shipping department or is on
backorder.
Orders that
are already in the shipping system cannot usually be
canceled although we will make every attempt to do so at
your request. The cancellation process is costly to us, so
once an order has been sent to our shipping department, or
transmitted to a vendor for shipment, there will be a
cancellation fee of 5% of your order total if we are able to
cancel your order.
When Your Order Arrives
Do not
refuse delivery for minor damage. If a package is damaged,
check the contents for damage before refusing delivery. If
damage appears to be minor, and only a few items need to be
replaced, we recommend accepting the shipment (or at least
any undamaged packages) after making note of damages on
delivery receipt. Doing this will speed up the replacement
process in many cases because parts can be shipped sooner
and faster delivery methods can be used.
Inventory the shipment
Check the
number of boxes received against the number shown on the
driver's delivery sheet. If there is a shortage, write the
number of missing boxes on your copy and the driver's copy
of the receipt, and have the driver sign both copies.
If there is
any problem with your shipment please contact us using the
online help desk - we will quickly make any arrangements
needed to fix any problems.
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